Privacy Policy
This Privacy Policy explains how corivastelo ("we," "us," or "our") collects, uses, discloses, and protects personal information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We understand that trust matters when you're dealing with business finances and professional development.
By accessing our website or using our services, you acknowledge that you've read and understood this policy. If something isn't clear, reach out — we're here to help.
Information We Collect
We collect different types of information depending on how you interact with our platform. Here's what that looks like in practice:
Personal Identifiers
Your name, email address, phone number, and postal address when you register for our programs or contact us.
Professional Information
Details about your business, industry sector, role, and professional background to tailor educational content.
Financial Records
Payment information and transaction history when you enroll in paid programs or purchase materials.
Technical Data
IP address, browser type, device information, and usage patterns to improve platform functionality.
Learning Progress
Course completion rates, assessment results, and engagement metrics to support your educational journey.
Communication Records
Correspondence with our support team, feedback submissions, and inquiry history.
How We Collect Information
Most information comes directly from you when you fill out forms, register for programs, or communicate with us. We also collect some data automatically through cookies and similar technologies when you browse our website. If you attend our events or webinars, we may collect information through registration systems and participation records.
Occasionally, we receive information from third parties — like payment processors or professional references — but only when you've authorized that sharing.
How We Use Your Information
Your information helps us deliver better educational experiences and relevant business finance resources. Here's what we actually do with it:
- Provide access to learning programs, study materials, and platform features you've requested
- Process enrollments, manage your account, and handle billing for paid services
- Communicate about program updates, schedule changes, and important administrative matters
- Send relevant educational content, industry insights, and information about upcoming programs
- Improve course content based on learning outcomes and participant feedback
- Provide technical support and respond to your inquiries or concerns
- Analyze platform usage to enhance user experience and identify areas for improvement
- Comply with legal obligations and protect against fraud or misuse
- Conduct research to develop new educational offerings that address real business needs
We don't use your information for unrelated purposes without getting your consent first. And we definitely don't sell your personal data to third parties for their marketing purposes.
Sharing and Disclosure
We share your information only when necessary to deliver our services or when required by law. Here's who might receive your information and why:
Service Providers
We work with trusted third-party service providers who help us operate our platform — things like hosting services, payment processors, email delivery systems, and analytics tools. These providers can only use your information to perform services on our behalf and are contractually obligated to protect it.
Educational Partners
When you enroll in programs delivered in partnership with other educational institutions or industry organizations, we may share relevant information to facilitate your participation. We'll always let you know beforehand if this applies.
Legal Requirements
We may disclose information when required by Australian law, in response to valid legal processes, to protect our rights or property, or to ensure the safety of our users and staff.
Business Transfers
If corivastelo is involved in a merger, acquisition, or sale of assets, your information may be transferred. We'll notify you and provide options before your information becomes subject to a different privacy policy.
Important: We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. Any sharing is strictly for operational purposes or legal compliance.
Your Privacy Rights
Under Australian privacy law, you have specific rights regarding your personal information. Here's what you can do and how to exercise these rights:
Access Your Information
Request a copy of the personal information we hold about you. We'll provide this within 30 days, subject to identity verification.
Correct Inaccuracies
Ask us to update or correct information that's inaccurate or incomplete. You can also update many details directly through your account settings.
Request Deletion
Ask us to delete your personal information, subject to legal retention requirements and legitimate business needs.
Object to Processing
Object to certain uses of your information, particularly for marketing purposes. You can opt out of marketing communications anytime.
Restrict Processing
Request that we limit how we use your information in specific circumstances, such as while we verify accuracy.
Data Portability
Request your information in a structured, commonly used format for transfer to another service provider.
How to Exercise Your Rights
To exercise any of these rights, contact our privacy officer at help@corivastelo.com or write to us at 1/75 Grote St, Adelaide SA 5000, Australia. Include your full name, contact details, and a clear description of your request.
We'll respond within 30 days and verify your identity before processing requests. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
Complaints
If you're concerned about how we've handled your personal information, please contact us first so we can address it. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Data Security
We take protecting your information seriously. Here's what we do to keep it secure:
Encryption
All data transmitted between your device and our servers uses industry-standard TLS encryption. Sensitive data is encrypted at rest.
Access Controls
Only authorized personnel can access personal information, and access is limited based on job responsibilities.
Regular Audits
We conduct regular security assessments and vulnerability testing to identify and address potential risks.
Staff Training
Our team receives ongoing privacy and security training to maintain best practices in data handling.
Secure Infrastructure
We use reputable hosting providers with robust physical and digital security measures in place.
Incident Response
We maintain protocols for detecting, responding to, and notifying affected parties about any data breaches.
While we implement strong security measures, no system is completely secure. We encourage you to protect your account credentials and notify us immediately if you suspect unauthorized access.
Data Retention
We keep your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
| Information Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of active account plus 2 years | Service delivery and support |
| Financial Records | 7 years from transaction date | Australian tax law requirements |
| Learning Progress | Duration of active account plus 3 years | Certification verification and program improvement |
| Marketing Communications | Until opt-out or 3 years of inactivity | Ongoing engagement and preferences |
| Support Correspondence | 3 years from last contact | Quality assurance and dispute resolution |
| Website Analytics | 26 months | Usage analysis and improvement |
When we no longer need your information, we securely delete or anonymize it so it can't be linked back to you. If you close your account, we'll delete your information according to these schedules unless we're legally required to keep it longer.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience and understand how people use our platform.
What We Use
- Essential Cookies: Required for basic platform functionality, like keeping you logged in and maintaining your preferences
- Analytics Cookies: Help us understand which content is most valuable and how people navigate our site
- Functional Cookies: Remember your settings and preferences for a more personalized experience
- Marketing Cookies: Used to deliver relevant information about programs that might interest you
Your Choices
You can control cookies through your browser settings, though disabling certain cookies may limit platform functionality. Most browsers let you refuse cookies or alert you when they're being sent.
For analytics, we use tools that allow you to opt out of data collection. Visit our Cookie Preferences page to manage your settings.
Children's Privacy
Our services are designed for business professionals and adults pursuing professional development. We don't knowingly collect information from children under 18 without verified parental consent.
If we discover we've inadvertently collected information from someone under 18, we'll delete it promptly. If you believe we've collected information from a child, please contact us immediately at help@corivastelo.com.
International Data Transfers
corivastelo operates primarily within Australia, and we store most data on servers located in Australian data centers. However, some service providers we work with may process information outside Australia.
When we transfer information internationally, we ensure appropriate safeguards are in place — such as standard contractual clauses or other mechanisms approved under Australian privacy law. We only work with providers who commit to maintaining similar privacy protections.
If you're accessing our services from outside Australia, your information may be transferred to and processed in Australia, where privacy laws may differ from your home country.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.
When we make significant changes, we'll notify you through email (if you have an account) or by posting a prominent notice on our website. The "Last Updated" date at the top shows when the most recent changes took effect.
We encourage you to review this policy occasionally to stay informed about how we protect your information. Continued use of our services after changes means you accept the updated policy.
Privacy Questions?
If you have questions about this privacy policy or how we handle your information, we're here to help.
Email: help@corivastelo.com
Phone: +61362248300
Mail: Privacy Officer, corivastelo, 1/75 Grote St, Adelaide SA 5000, Australia
We'll respond to privacy inquiries within 10 business days.
Australian Privacy Principles Compliance
This privacy policy is designed to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988. Here's how we meet key principles:
We maintain processes to ensure ongoing compliance with the APPs and regularly review our practices against current privacy law requirements. If you have concerns about our compliance with Australian privacy law, you can contact the Office of the Australian Information Commissioner.